Care Navigator Representative

About the job

EmsanaCare is a quality care navigation company that helps companies improve the performance of their employee health plans by connecting advanced primary care practices with high-value specialists and regional centers of excellence. EmsanaCare offers employees a simple texting service, making it easy to find and access high-quality care.

We seek a Care Navigator to join our team and support growth. A Care Navigator is a customer service representative who liaises between patients, healthcare providers, and other care team members. The role of a Care Connector is to ensure that patients receive coordinated and efficient care by facilitating communication and collaboration among all involved parties.

Regarding work culture, our team takes pride in close collaboration, honesty, empathy, friendliness, and our commitment to diversity.  We operate agilely, keeping processes to a minimum and enabling team members to focus on their work.

We currently work remotely but will require travel to team meetings that may occur as frequently as quarterly. Unfortunately, we are not able to provide H1B sponsorship.

Responsibilities

• Coordinating care: The Care Navigator ensures that all patient care aspects are coordinated and integrated. This includes coordinating appointments, scheduling tests and procedures, and ensuring all healthcare providers access the patient's medical records and care plan.
• Communicating with patients and families: The Care Navigator is often the main point of contact for patients and their families, providing them with information about their care and answering any questions they may have.
• Facilitating communication among care team members: The Care Navigator works closely with all members of the care team, including physicians, nurses, social workers, and other healthcare professionals, to ensure that everyone is informed about the patient's care and progress.
• Identifying and addressing barriers to care: The Care Navigator is responsible for identifying any barriers to care and working to address them. This may involve working with insurance companies, community resources, and other stakeholders to ensure patients can access the necessary care.
• Providing education and support: The Care Navigator may educate and support patients and families, including information about their condition, treatment options, and available resources.‍

Qualifications

• Professional manner, strong interpersonal and communication skills, and leadership skills
• Strong analytical and problem-solving skills 
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Ability to work independently and adapt to a fast-paced environment
• Excellent written and verbal communication skills; must be comfortable communicating with leadership, providers, and employees. 
• Competent in the understanding and communication of insurance benefits
• Customer-focused with a passion for delivering outstanding service
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments‍

Highly Preferred Experience/Skills

• Minimum 1 - 2 years of experience in healthcare-related customer service
• Basic knowledge of medical terminology 
• Experience using an Electronic Medical Record (EMR) system
• Medical office experience ‍

Requirements: 

• Positive, friendly, and professional demeanor
• Must be able to work 40 hours per week
• Reliable high-speed internet connection
• Designated workspace with closed door